Primary Contact
The "Primary Contact" is the person who created the on-hold block. You can update the contact information for the primary contact by clicking on the edit link in the top right of the panel. This link will open a modal with editable fields, once you are done editing click the save button to save any changes.
Additional Contacts
Additional contacts can be added to the on-hold block and can receive the same emails as the Primary contact. These emails include:
You can add, edit, or delete an additional contact from the Additional Contacts section:
- On-Hold Rooming List email - Provides access to Rooms On-Hold Block Summary
- Booking Link email - Grants access to the on-hold block booking engine page, used for making new reservations
You can add, edit, or delete an additional contact from the Additional Contacts section:
- Add - Click the New Additional Contact link; this will open a modal with required inputs for the new addition
- Edit - To the right of the contact information for an additional contact you will see an Edit link, click this link to open a modal where you can edit the contact information
- Delete - To the right of the contact information for an additional contact you will see a Delete link, click this link to open a modal asking you to confirm that you want to delete the selected contact
Additional Info
The Additional Info section contains information on the following:
- Event Name - Name of the event associated with the on-hold block
- Room Block Code - Number assigned to an on-hold block, can be used for searching for on-hold blocks, see On-hold Rooms Search
- Property Name - The name of the property associated with the on-hold block
- Property Address - The location of the property
- Room Type Description - The description of the room type associated with the on-hold block
- Parent Block Release to Hotel - Parent/Primary block release date
Rooms On-Hold Block Manager
Release Date
On-hold block release date. Click on the input and change the date to extend the hold block release date. The on-hold block release date must be 24 hours before the parent block release date.
On-hold block release date. Click on the input and change the date to extend the hold block release date. The on-hold block release date must be 24 hours before the parent block release date.
Release (link)
Clicking link will release on-hold block back to parent/primary block.
Clicking link will release on-hold block back to parent/primary block.
Restore On-Hold Block
If release date has passed, Restore On-Hold Block will show in place of the Release link. To restore block, click on the Restore On-Hold Block link and enter a new release date.
If release date has passed, Restore On-Hold Block will show in place of the Release link. To restore block, click on the Restore On-Hold Block link and enter a new release date.
Send On-Hold Rooming List To
Send the On-Hold rooming list link to the primary group contact or an alternative contact, so they may start booking rooms, see email options
Send the On-Hold rooming list link to the primary group contact or an alternative contact, so they may start booking rooms, see email options
Send Booking Link To
Send Booking Engine link to the primary contact or an alternative email address for reservations outside the block, see email options
Send Booking Engine link to the primary contact or an alternative email address for reservations outside the block, see email options
Booking Engine Link
Link to Booking Engine, use this link to add reservations to the on-hold block.
Link to Booking Engine, use this link to add reservations to the on-hold block.
On-Hold Block (table)
Adjust number rooms available in the on-hold block by day, as long as there are rooms available in the parent block. To save changes, click the Save Changes (link) below the table, event admin will be prompted to provide a revision note before changes are saved.
Adjust number rooms available in the on-hold block by day, as long as there are rooms available in the parent block. To save changes, click the Save Changes (link) below the table, event admin will be prompted to provide a revision note before changes are saved.
Email Options
- Primary Contact (button) - Sends email only to Primary Contact
- Multiple Contacts - Enables Event Admins to send email to multiple contacts that include Primary Contact and Additional Contacts, opens the Select Contacts (Modal)
- One-time Recipient - Allows Event Admins to enter a new email address(es), that will be used to send a one time email to, opens the One-time Recipient (Modal). Enter multiple emails may here, but they must be separated by a semicolon (;).
Select Contacts (Modal)
One-time Recipient (Modal)
On-Hold Reservations
The On-Hold Reservations section list's all the current on-hold reservations.