From here you can view individual charges to guests. Refine your search by using the date range, entity, and event name inputs. To generate a report first select the type of report you would like generated (Individual Transactions or Charges/Credits summary by Reservation). The reports can be filtered by the "Reservation Booked Date from," and an event must be selected. The "Event" drop-down can be filtered by using the "Event Name Contains" input, and clicking on the "Refresh Event Drop Down List" button. If a filter is updated after the report is generated, the "Refresh Report" button should be used to update the data in the table.
The report generated displays the following information:
- Event ID
- Event Name
- ARN Number
- Reservation ID - Secondary ID used for locating reservations in the customer service application
- Guest Last Name
- Guest First Name
- Reservation Status
- Cancellation in progress
- Cancelled
- Cancelled - Pending charge/credit
- Pending cancellation
- Pending Supplier Confirmation
- RESCAP - Reservation not cancelled
- Cancellation in progress
- Check-in Date
- Checkout Date
- # Nights
- Total Rate
- Transaction Date
- Charge Type
- Charge
- Credit - Transaction refunded
- Transaction Amount